Examlex
You travel 2640 feet in thirty seconds while in a 65 mi/hr zone. (There are 5280 ft in one mi.) Your average speed is
Word-of-mouth Communications
A form of unpaid promotion where satisfied customers recommend products or services to others in their social or professional circles.
Service Quality Dimension
Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Reliability
Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.
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