For Most Business Messages You Should Use a ________

question 102

Multiple Choice

For most business messages you should use a ________.

• A) legalistic tone
• B) conversational tone
• C) confidential tone
• D) formal tone

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Definitions:

Customer Satisfaction

The degree to which customers are happy with a company's products, services, and capabilities.

Merchandise Returns

The process of a customer returning previously purchased goods back to the retailer or supplier, usually due to issues like dissatisfaction, defects, or unmet expectations.

Holiday Season

A period marked by significant holidays, often associated with increased commercial activity, family gatherings, and traditions, typically spanning from late November to early January.

Social Responsibility

The obligation of an organization or individual to act ethically and with sensitivity toward social, cultural, economic, and environmental issues.