Customer Relationship Management (CRM) Is the Ability of an Organization

question 88

True/False

Customer relationship management (CRM) is the ability of an organization to retain profitable customers.

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Definitions:

Ethical Behavior

Acting in ways that are consistent with one's personal values and the accepted moral standards of society.

Confidential

Information that is intended to be kept secret or private, often within a professional context.

Ethically Bound

Obligation to adhere to a set of moral principles and standards of behavior, particularly in professional settings.

Eyewitness Testimony

Evidence given by a person who has witnessed an event or crime, regarding their observations.