The Initial Part of the Total Quality Management Process Is

question 64

Multiple Choice

The initial part of the total quality management process is to

• A) define quality in terms of customer expectations and requirements.
• B) develop standards and specifications for quality.
• C) design efficient production processes.
• D) develop customer satisfaction surveys.

---

Definitions:

Relaxed

A condition where there is no stress or worry present.

Distinctiveness

The quality of being clearly different or unique, in comparison to other things or people.

Personality

An assortment of characteristics that shapes an individual's unique character.

Experiences

Pertains to events or occurrences personally encountered or undergone by an individual.