Which of the Following Statements Would Best Replace the Opening

question 63

Multiple Choice

Which of the following statements would best replace the opening of the above message?

• A) I am a regular customer at Kian and have always enjoyed the interactive shopping environment and modern and functional designs in your stores.
• B) I was always a huge fan of the furniture at Kian and have bought several products from your stores. However, I am very disappointed with my new purchase.
• C) Some pieces of a bookcase that I recently bought from your store broke during assembly. Please arrange to give me a complete refund of the price of the bookcase or a voucher for the same amount.
• D) I expect a full and complete refund or voucher for the price of the bookcase that I recently bought. Considering that it broke during assembly and is useless to me, don't you think that my request is only fair?

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Definitions:

Illusory Correlation

The perception of a relationship between two variables when no such relationship exists, often a result of cognitive biases.

Self-Serving Bias

The common tendency to attribute one's successes to personal characteristics and failures to external factors.

Very Smart

A term often used to describe individuals with high intellectual capabilities or talented in a particular area.

Fundamental Attribution Error

The tendency to attribute others' behaviors to their character or personality while underestimating the influence of external factors.