Which of the Following Is a Guideline for Granting Claims

question 40

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

• A) Sympathize with the customer's inconvenience or frustration.
• B) Specifically assign blame by name to someone in your organization.
• C) Start from the assumption that the information the customer provided is incorrect.
• D) Imply that the customer is at fault.

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Definitions:

Bruits

Sounds heard over the arteries or veins during auscultation, indicative of abnormal blood flow, often due to narrow or blocked vessels.

Exhale

The process of releasing air from the lungs through the mouth or nose.

Tetralogy of Fallot

A congenital heart defect that includes four abnormalities: a large ventricular septal defect, pulmonary stenosis, right ventricular hypertrophy, and an overriding aorta.

Systolic Murmur

A heart sound indicating turbulent blood flow that occurs during the heartbeat's systolic phase, often implying valvular heart disease or other circulatory issues.