Most Routine Communications Are ________

question 66

Multiple Choice

Most routine communications are ________.

• A) impersonal
• B) neutral
• C) positive
• D) negative

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Definitions:

Expectancy Theory

A psychological theory that describes the motivational force behind choices individuals make, depending on their expectations of the outcome and the value they place on that outcome.

Self-Motivation

The ability to initiate and continue actions or tasks without external encouragement or pressure.

Training

An educational process that aims to enhance skills, knowledge, and competencies for a specific purpose or job.

Expectancy Theory

A motivational theory suggesting that an individual's behavior is determined by their expected outcomes and the attractiveness of those outcomes.