To Grant a Claim When the Customer Is at Fault

question 56

True/False

To grant a claim when the customer is at fault, try to discourage future mistakes without insulting the customer.

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Definitions:

Quid Pro Quo Harassment

A form of sexual harassment where job benefits are conditioned on the submission to sexual advances or other conduct of a sexual nature.

Performance Review

A formal assessment of an employee's work performance, typically conducted on a regular basis.

Employment Discrimination

Unfair or unfavorable treatment of employees or job applicants based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Reinstatement

The process of restoring someone or something to their former position, status, or condition, often used in contexts such as employment or insurance policies.