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Outline an Effective Strategy for Writing Routine Replies and Positive

question 41

Essay

Outline an effective strategy for writing routine replies and positive messages.


Definitions:

Bad News

Unfavorable information or updates that may be disappointing or distressing to the recipient.

Organizing Message

The process of structuring information or communication in a coherent and effective manner to achieve a particular purpose.

Complaint Letter

A letter that challenges a policy or tries to get a decision changed.

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