____ Focuses on the Relationship of Activity Inputs to Activity

question 126

Multiple Choice

____ focuses on the relationship of activity inputs to activity outputs.

• A)Activity output measure
• B)Efficiency
• C)Velocity
• D)Activity drivers
• E)none of these

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Definitions:

Exploded View

A diagram or illustration that shows the components of an object slightly separated by distance or suspended in surrounding space, depicting the relationship or order of assembly of various parts.

Three-dimensional

Pertaining to an object or space having width, height, and depth.

Moment-of-truth

Critical points in the service delivery process where customers interact with the service and form impressions about its quality.

Service Provider

An entity that offers services to others, typically in exchange for payment.