Costs Incurred When Products and Services Prior to Being Delivered

question 144

Multiple Choice

Costs incurred when products and services prior to being delivered do not conform to specifications or customer needs are

• A) prevention costs.
• B) appraisal costs.
• C) a different category of quality-related costs.
• D) external failure costs.
• E) internal failure costs.

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Definitions:

Set Of Data

A collection of values or observations that can be analyzed statistically.

Mode

The most common number found in a given set of data, marked by the greatest peak on a frequency distribution chart.

Frequency Distribution

A summary of how often various values occur in a data set, often represented in a table or graph.

Mode

The value that occurs most frequently in a given set of data, used as a measure of central tendency.