When Closing a Negative Message Organized Using the Indirect Approach

question 78

Multiple Choice

When closing a negative message organized using the indirect approach, you should always ________.

• A) encourage further communication relating to the matter
• B) imply that the matter is open to negotiation
• C) act as though the negative news never happened
• D) emphasize your respect for the audience

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Definitions:

Administrative Position

A job role focused on organizational tasks, managing duties, and supporting operations within an organization.

Fast-Food Business

A commercial enterprise that serves quick service food items to customers in a fast-paced environment.

University Campus

The land and buildings belonging to a university, where teaching and administrative facilities are located.

Secure Loans

Loans that are protected by collateral, reducing the risk for lenders in case the borrower fails to repay.