Which of the Following Is a Guideline for Responding Effectively

question 60

Multiple Choice

Which of the following is a guideline for responding effectively to rumours and negative information in a social media environment?

• A) Limit your online presence to prevent online attacks and malicious campaigns.
• B) Respond appropriately after you have assessed the negative message and you have made an effective response based on the overall public relations plan.
• C) Respond to each and every rumour or piece of negative information that appears in social media.
• D) Wait until a negative situation occurs to engage with customers in a social media environment.

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Definitions:

Prompt Shipment

The action of sending goods quickly and without delay following the receipt of an order.

Negotiation

The transfer of an instrument in such form that the transferee becomes a holder.

Written Form

Refers to the requirement for certain agreements or documents to be in writing in order to be legally enforceable or valid.

Accepted

Accepted in legal and commercial contexts refers to the express or implied agreement to the terms of an offer, thereby creating a binding contract.