If You've Failed to Meet Expectations That You Set for the Customer

question 57

True/False

If you've failed to meet expectations that you set for the customer, an element of apology should be considered when conveying negative news about the transaction.

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Definitions:

Physiotherapy

A healthcare profession that uses physical methods, such as exercise and manipulation, to promote healing and wellbeing.

Respiratory Therapy

A healthcare discipline focused on the treatment, management, and care of patients with breathing or other cardiopulmonary disorders.

Federal Government

The national government of a federal country, which shares power with state or provincial governments according to the constitution.

Health Care Services

Broad term encompassing all services provided to individuals or communities for the purpose of promoting, maintaining, monitoring, or restoring health.