The Balanced Scorecard Perspective That Defines the Customer and Market

question 32

Multiple Choice

The Balanced Scorecard perspective that defines the customer and market segments in which the business unit will compete is the ____ perspective.

• A)customer
• B)internal business process
• C)learning and growth
• D)financial
• E)none of these

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Definitions:

Report Content

The process of presenting and explaining the details of a specific topic or activity, often for analysis or review.

Factually Correct

Information or statements that are accurate and based on evidence or reality.

Positive Information

Data or facts that present a favorable or beneficial aspect of a situation or condition.

Close of Report

The final section of a report that summarizes the findings, conclusions, and recommendations.