The Balanced Scorecard Perspective That Defines the Customer and Market

question 32

Multiple Choice

The Balanced Scorecard perspective that defines the customer and market segments in which the business unit will compete is the ____ perspective.

• A)customer
• B)internal business process
• C)learning and growth
• D)financial
• E)none of these

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Definitions:

Cumulative Voting

A system of voting for corporate directors that is designed to benefit minority shareholders by allowing shareholders to multiply their voting shares by the number of directors to be elected.

Cumulative Voting

A voting system used in corporate elections that allows shareholders to concentrate their votes on a single candidate rather than distributing them among multiple candidates.

Proxy Voting

The process by which shareholders vote on company matters through a representative rather than in person.

Shareholders

Individuals or entities that own shares in a company, making them partial owners of the company.