Many of Today's Most Successful Organizations Are Finding That They

question 36

Multiple Choice

Many of today's most successful organizations are finding that they can operate most effectively by remaining ________.

• A)bounded and structured
• B)flexible and unstructured
• C)virtual
• D)defined by categories
• E)diverse

---

Definitions:

Services

Intangible economic activities provided to satisfy the needs or wants of consumers, such as healthcare, education, and financial advice.

Design Specifications

Detailed descriptions of the materials, parts, and components necessary to create a product, including the requirements for manufacturing, service, and quality.

Customers' Expectations

The perceived value or quality of service or product that customers believe they will receive from a business.

Standards

Established benchmarks or norms specifying the expected levels of quality, performance, or compliance.