The Most Visible Embodiment of Total Quality Management in the United

question 96

Multiple Choice

The most visible embodiment of total quality management in the United States is

• A)being awarded the Deming Prize.
• B)achieving ISO 9000 certification.
• C)meeting industry standards.
• D)receiving the Baldrige Award.

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Definitions:

Impression Management

The process by which people try to control or manipulate the perceptions others have of them, often in a social or professional context.

Selective Perception

Selective perception is the tendency to define problems from your own point of view.

Selective Perception

Selective perception is the process by which individuals perceive what they want in media messages while ignoring opposing viewpoints.

Stereotyping

The act of assigning generalized and often inaccurate or simplified attributes to a group of people, neglecting individual differences.