Which of the Following Is the First Element of Knowledge

question 100

Multiple Choice

Which of the following is the first element of knowledge needed by a company wanting to pursue total quality management?

• A)what the company's customers want
• B)who the company's customers are
• C)how the company's processes are designed
• D)what the components of the company's product are

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Definitions:

Constitutional Convention

A formal gathering for the purpose of creating or amending a constitution.

Amended

Officially modified, edited, or revised typically referring to documents, laws, or agreements to bring them up to date or improve them.

Annapolis Convention

A convention held in 1786 to address weaknesses in the Articles of Confederation that led to the drafting of the U.S. Constitution.

Delegates

Representatives who are chosen or elected to attend and vote at a conference or convention on behalf of a group.