The Balanced Scorecard Perspective That Focuses on Using a Firm's

question 23

Multiple Choice

The balanced scorecard perspective that focuses on using a firm's intellectual capital to adapt to customer needs through product or service innovations is the:

• A)learning and growth perspective
• B)internal business perspective
• C)customer value perspective
• D)financial perspective

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Definitions:

Law of Charges

A fundamental principle stating that like charges repel each other, while opposite charges attract each other.

Like Polarity

A situation in electrical systems where magnetic or electrical poles of the same kind face each other or are aligned.

Unlike Polarity

Refers to opposite electrical charges or magnetic poles that attract each other.

Electro-Magnets

Devices that create a magnetic field when electric current flows through a coil wrapped around a metal core.