The Internal Business Perspective of the Balanced Scorecard Focuses on Using

question 84

True/False

The internal business perspective of the balanced scorecard focuses on using an organization's intellectual capital to adapt to or influence customer needs and expectations.

---

Definitions:

Collective Goods

Goods or services that provide benefits to all members of a community or society, typically provided by the government and not easily restricted to individual users.

Tangible Capital Assets

Physical assets owned by a firm that are used in its operations and likely to provide future economic benefits, including buildings, machinery, and equipment.

Government's Ability

The capacity of a government to implement policies, provide public services, and enforce laws effectively.

Future Services

An obligation or arrangement to provide services at a later date, often related to prepaid contracts or deferred revenue.