The Customer Value Perspective of the Balanced Scorecard Addresses the Things

question 29

True/False

The customer value perspective of the balanced scorecard addresses the things that an organization needs to do well to meet customer needs and expectations.

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Definitions:

Repudiation

The rejection or denial of the validity of a contract, claim, or other obligations, implying an intent not to fulfill the terms.

Breach of Contract

The failure, without legal excuse, to perform any promise or obligation stated in a contract, which may entitle the other party to legal remedies such as damages.

Hochster v. De La Tour

A landmark English contract law case establishing that a party may sue for anticipatory breach as soon as the other party unequivocally indicates that they will not perform the contract.

Substituted Contracts

Agreements that replace and satisfy the obligations of a previous contract, often used to revise terms or settle disputes.