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The Customer Value Perspective of the Balanced Scorecard Addresses How

question 85

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The customer value perspective of the balanced scorecard addresses how well the organization is doing with regard to important customer criteria.


Definitions:

Social Policy

Refers to guidelines, principles, and legislation that affect the living conditions conducive to human welfare.

Federal Government

The government system that unites separate states or provinces within a country under a central authority but allows these states certain powers of self-government.

Entitlement

Government programs guaranteeing certain benefits to a particular group or segment of the population, such as Social Security and Medicare.

Social Security

A government program designed to provide financial assistance to people who are retired, disabled, or in other specific situations that affect their earning capacity.

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