The Balanced Scorecard Perspective That Addresses Things That an Organization

question 38

Multiple Choice

The balanced scorecard perspective that addresses things that an organization needs to do well to meet customer needs and expectations:

• A)learning and growth perspective
• B)internal business perspective
• C)customer value perspective
• D)financial perspective

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Definitions:

Political and Administrative

Pertaining to the activities, strategies, and operations that govern a nation or organization and the conduct of its administration.

Policy Options

Different strategies or courses of action that are available for addressing a particular public issue or problem.

Not-for-profit Agencies

Organizations that operate for purposes other than generating profit, often focused on social, educational, or charitable activities.

Innovative

Characterized by the introduction of new ideas, devices, or methods.