The Balanced Scorecard Perspective That Addresses How Well the Organization

question 2

Multiple Choice

The balanced scorecard perspective that addresses how well the organization is meeting specific customer-based criteria is the:

• A)learning and growth perspective
• B)internal business perspective
• C)customer value perspective
• D)financial perspective

---

Definitions:

Confirm

To establish the truth, accuracy, validity, or genuineness of something.

Predictions

The act of forecasting future events or outcomes based on current or past data.

Confounding Variables

External factors that can affect the outcome of an experiment, making it unclear whether the results are due to the independent variable or some other influence.

Dependent Variable

In an experiment, the outcome that is measured; the variable that may change when the independent variable is manipulated.