A Patient Says, "I Went Out Drinking Only One Time

question 17

Multiple Choice

A patient says, "I went out drinking only one time last week. At least I'm trying to change." The nurse responds, "I appreciate your effort, but you agreed to abstain from alcohol completely." The nurse is:

• A) using cognitive restructuring.
• B) preventing manipulation.
• C) showing empathy.
• D) using flooding.

Recognize the appropriate sales presentation method for different products and services.

Learn the phases of the need-satisfaction sales presentation method.

Understand the importance of establishing credibility and building a rapport in sales presentations.

Comprehend the use of rhetorical devices (e.g., metaphors, analogies, similes) to enhance sales presentations.

---

Definitions:

Axon

An elongated, thin extension of a neuron, or nerve cell, that generally transports electrical signals from the cell body of the neuron.

Messages

Units of communication that convey information, thoughts, or ideas from one entity to another.

Central Nervous System

The part of the nervous system consisting of the brain and spinal cord.

Brain

The complex organ located in the skull that is responsible for cognitive function, processing information, and controlling most of the activities of the body.