Two Variables Are Positively Related If

question 71

Multiple Choice

Two variables are positively related if

• A)increases in one are associated with decreases in the other.
• B)increases in one are associated with increases in the other.
• C)decreases in one are associated with increases in the other.
• D)any change in one causes an increase in the other.
• E)any change in one causes a decrease in the other.

Understand the importance of employee empowerment in improving customer service.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

Understand how performance measurements are used to assess the effectiveness of customer service and CRM programs.

Recognize the significance of prioritizing customers based on profitability.

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Definitions:

Strategic Form

A representation of a game that summarizes the strategies and payoffs available to players.

Extensive Form

A way of representing a game in game theory, showing the sequence of moves and decisions, as well as the payoffs for each possible outcome in a tree format.

Subsequent Games

Games or rounds of play that follow an initial game, often with outcomes or strategies that depend on the results of prior games.

Reciprocity

A social norm that involves mutual exchange of privileges or goods among parties, expecting that the benefits given will be returned in the future.