When Selling Rooms a Front Desk Associate Might Try to "Upsell

question 17

Multiple Choice

When selling rooms a front desk associate might try to "upsell." This means

• A)providing a discount rate
• B)suggestively selling the features of a larger room,a higher floor or perhaps a better view
• C)honoring a guests discount coupon
• D)selling the room at the rack rate

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Definitions:

Factor Analysis

A statistical method used to identify underlying variables, or factors, that explain the pattern of correlations within a set of observed variables.

Personality Traits

Enduring characteristics or qualities that form an individual's distinctive character, influencing behaviors and attitudes.

Projective Tests

Psychological assessment tools that use ambiguous stimuli to elicit responses reflecting aspects of an individual's personality.

American Personality Psychology

A branch of psychology that focuses on the study, assessment, and understanding of individual differences in personality within the cultural context of the United States.