When Selling Rooms a Front Desk Associate Might Try to "Upsell

question 17

Multiple Choice

When selling rooms a front desk associate might try to "upsell." This means

• A)providing a discount rate
• B)suggestively selling the features of a larger room,a higher floor or perhaps a better view
• C)honoring a guests discount coupon
• D)selling the room at the rack rate

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Definitions:

Prescription

A written order from a healthcare professional authorizing a patient to be provided a medicine or treatment.

Narcotic

A drug affecting the mood or behavior and often used for pain relief or as a sleep aid, which can also be potentially addictive.

Ointment

A smooth, greasy substance applied to the skin for healing or cosmetic purposes.

Parenteral

A route of administering medications or nutrients bypassing the digestive system, often by injection through various means such as intravenous, intramuscular, or subcutaneous.