Examlex
The Gramm-Leach-Bliley Act essentially repealed many of the prohibitions of the Glass-Steagall Act,which restricted commercial banks from also being in the investment banking business.
Service Quality
The degree to which a service meets or exceeds customer expectations.
Responsiveness
A measure of how quickly and effectively a person, organization, or system reacts to changes or requests.
Service Quality
The perception of the degree to which a service meets the customer's expectations and needs, often assessed through factors like reliability, responsiveness, and empathy.
Credence Properties
Attributes of a product or service that are difficult or impossible for the consumer to evaluate even after purchase and consumption.
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