Which of the Following Defines the Elite Class

question 2

Multiple Choice

Which of the following defines the elite class?

• A) age and long-standing membership in the community
• B) membership in several kinship groups
• C) ability to make wise decisions with little hesitation
• D) ownership of resources and power over decision making

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Definitions:

Service Quality

The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.

Empathy

The ability to understand and share the feelings of another person.

Service Quality

The assessment of how well a service meets or exceeds customer expectations, often related to factors like responsiveness, assurance, and empathy.

Tangibility

The physical existence of a product, making it possible to touch, see, and directly experience it.