Examlex
_______ refers to a person's attempt to resist a request by trying to manipulate the image of the other person making the request.
Self-Appraisal
A process by which an individual evaluates his or her own performance, strengths, and weaknesses.
Personal Standards
The individual beliefs and values that guide behavior and decision-making practices.
Net Promoter Score
A metric used to gauge the loyalty of a firm's customer relationships, based on how likely customers are to recommend the company's product or service to others.
Customer Lifetime Value
The total worth to a business of a customer over the whole period of their relationship, an important metric in assessing how much a company should spend to retain a customer.
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