The First Step in Managing Conflict Is to Define the Conflict

question 17

True/False

The first step in managing conflict is to define the conflict.

---

Definitions:

Performance Improvement Plan

A formal plan developed to help employees improve their performance in specific areas that have been identified as deficient.

Performance Management Plan

The documented plan of performance objectives set for the employee to achieve over the upcoming appraisal period.

Recency Effect

Refers to the psychological phenomenon where the most recently presented information is more likely to be remembered than older information.

Rater Bias

The influence of a reviewer's personal prejudices or preferences on the evaluation of another's performance or work.