Another Term for "Emotional Intelligence" Is _______

question 33

Multiple Choice

Another term for "emotional intelligence" is _______.

• A) social intelligence
• B) emotive competence
• C) empathy
• D) interpersonal competence

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Definitions:

Internal and External Customers

Refers to the individuals or entities within (internal) and outside (external) an organization that receive and are affected by its services or products.

Kaoru Ishikawa

A prominent Japanese organizational theorist and quality management innovator best known for developing the Ishikawa or fishbone diagram as a tool for quality control and problem-solving.

Customer

An individual or entity that purchases goods or services from a business.

Armand V. Feigenbaum

A quality control expert and developer of the Total Quality Control concept, advocating for systems thinking in quality management.