The First Thing You Should Do When a Problem Arises

question 15

Multiple Choice

The first thing you should do when a problem arises with a customer is to

• A)tell the customer you're having a bad day too, in an attempt to calm the situation.
• B)call your supervisor over to handle the situation.
• C) apologize for the situation.
• D) point out how the customer created the problem, to make sure it never happens again.

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Definitions:

DVDs

DVDs are digital versatile discs used to store large amounts of data, including movies and software.

Budget Constraint

An economic model that represents all the combinations of goods and services that a consumer can afford given current prices and their income.

Music CDs

Compact discs used to store music recordings, a physical format for retailing music content.

DVDs

Digital Versatile Discs, a type of optical storage media used for storing data, including movies, software, and other information.