"Talking Down" to a Customer

question 46

Multiple Choice

"Talking down" to a customer

• A)is a perfect example of doing business from the customer's perspective.
• B)can be an effective way to gain and keep control of a difficult situation.
• C) is likely to insult and embarrass the customer.
• D) can help secure business by emphasizing to the customer just how smart and qualified the employee is.

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Definitions:

Risk Profile

An evaluation of an individual's or organization's willingness to take risks, as well as the threats to which they are exposed.

Steel Prices

The cost per unit weight of steel, which can vary based on factors like demand, supply, input costs, and economic conditions.

Plastic

A synthetic material made from a wide range of organic polymers that can be molded into shape while soft, and then set into a rigid or slightly elastic form.

Futures Contract

This is a standardized legal agreement to buy or sell something at a predetermined price at a specified time in the future, between parties not known to each other.