Most Modern, Sophisticated Customers No Longer Expect Employees to Use

question 12

True/False

Most modern, sophisticated customers no longer expect employees to use phrases such as "thank you" and "excuse me." They only want to transact their business as quickly as possible.

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Definitions:

National Mood

National mood refers to the general emotional tone or attitude of a country's population, often influenced by current events, economic conditions, or national experiences.

Pessimistic

Having a negative outlook on the future or a situation, expecting the worst possible outcome.

Optimism

A mental attitude characterized by hope and confidence in success and a positive future.

Lyndon Baines Johnson

The 36th President of the United States, serving from 1963 to 1969, known for his domestic policies on civil rights, poverty, and healthcare.