"Talking Down" to a Customer

question 46

Multiple Choice

"Talking down" to a customer

• A)is a perfect example of doing business from the customer's perspective.
• B)can be an effective way to gain and keep control of a difficult situation.
• C) is likely to insult and embarrass the customer.
• D) can help secure business by emphasizing to the customer just how smart and qualified the employee is.

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Definitions:

Tactical

Pertaining to actions or strategies carefully planned to achieve a specific end, typically in the military or in business contexts.

Strategic

Refers to a high-level plan or approach designed to achieve long-term or overall goals.

Biased Forecast

A forecast that consistently tends to overestimate or underestimate the actual value due to systematic errors.

Naive Approach

A forecasting technique that assumes that demand in the next period is equal to demand in the most recent period.