If You Wanted to Alter the Cleaning Behavior of Your

question 41

Multiple Choice

If you wanted to alter the cleaning behavior of your roommates using a technique similar to Shultz and his colleagues (2007) , you could give them feedback about injunctive norms using which of the following methods?

• A) You can tell each how they have behaved relative to one another.
• B) You can provide them information about how to correctly behave.
• C) You can put a smiley or sad face drawing on a report about their behavior.
• D) You can put a sign on the door of the roommate who behaved the best.

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Definitions:

Problem-solving Approach

A methodical process for finding solutions to challenges or issues by identifying the problem, analyzing information, and implementing strategies.

Audience Resistant

Refers to listeners or readers who are skeptical of, or opposed to, the message being communicated.

Indirect Approach

A communication strategy that employs a more roundabout or subtle way of making a point, rather than stating it outright.

Analyzing Audience

The process of understanding the characteristics, needs, and expectations of the audience to whom a message is directed.