In General, When People First Encounter a Novel Situation, They

question 153

Multiple Choice

In general, when people first encounter a novel situation, they tend to __________.

• A) be in a state of complete confusion until they have explored extensively
• B) size up the situation quickly and effortlessly, and for the most part correctly
• C) size up the situation quickly and effortlessly, but with frequent and extensive errors that are corrected only with experience
• D) size up the situation quickly and effortlessly, but with frequent and extensive errors that are impervious to change

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Definitions:

Organization

A structured group of people working together towards common goals, often with defined roles and processes.

Workflow

The movement of work from one point to another in a system.

System

A set of interrelated components that function together towards achieving a particular goal or set of objectives.

Process Reengineering

The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed.