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A team of 10 members were called for a weekly sales meeting by their senior manager. They were discussing how to increase sales. As the members shared their ideas and strategies, Tess noticed that some of the members were not actively participating in the discussion. She immediately encouraged the members who were hesitant. What role was Tess playing?
Representativeness Heuristic
A cognitive shortcut that involves making judgments about the probability of an event under uncertainty, based on how much it resembles the typical case.
Three-Number Sequence
A specific arrangement of three numbers that follows a particular rule or pattern, often used in cognitive and psychological testing.
Confirmation Bias
The tendency to search for, interpret, favor, and remember information in a way that confirms one's preexisting beliefs or hypotheses.
Communication Episode
A specific instance of communication that includes a series of interactions and the context in which it takes place.
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