A Small Team Attends a Meeting to Discuss How Customer

question 2

Multiple Choice

A small team attends a meeting to discuss how customer service can be improved. During the meeting, the manager realizes that the members are not interacting enough. So, he starts an argument and all the members begin to actively discuss the issue. Which factor influenced this group communication?

• A) Conflict
• B) Groupthink
• C) Cohesiveness
• D) Advocacy

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Definitions:

Gender

The range of characteristics pertaining to, and differentiating between, masculinity and femininity, often based on society's distinctions.

Special Assignments

Tasks or projects given to employees or teams that are outside their standard responsibilities, often to address specific challenges or opportunities.

Mentoring Opportunities

Situations or programs in which experienced professionals provide guidance, knowledge, and support to less experienced individuals.

Operational Assignments

Specific tasks or responsibilities assigned to individuals or teams aimed at sustaining the daily functions and performance of an organization.