Samuel Is a Medical Representative

question 11

Multiple Choice

Samuel is a medical representative. He visits several clinics and hospitals each week; however, he is unable to sell his products. Samuel's manager noticed this, and decided to go with him on client visits for a few weeks. After spending more time together, Samuel's manager suggested that Samuel be friendlier, more responsive, and more attentive to his clients. Samuel implemented his manager's suggestions, which resulted in a marked improvement in his performance. Which statement best describes this situation?

• A) Importance of developing positive relationships in the profession
• B) Effective communication in the profession
• C) Importance of setting goals for a work relationship
• D) Effective determination of the workplace climate

---

Definitions:

Employee Free Choice Act

Proposed legislation in the United States that aimed to make it easier for workers to form, join, or assist labor organizations and provide for mandatory injunctions for unfair labor practices during organizing efforts.

NLRB Certification Election Process

describes the procedure governed by the National Labor Relations Board (NLRB) in the United States, facilitating elections that determine whether employees wish to be represented by a union.

Perceived Problems

Issues or challenges that are recognized and felt by individuals or communities, which may vary in severity and importance depending on perspective.

NLRB

Stands for the National Labor Relations Board, a U.S. government agency responsible for enforcing U.S. labor law in relation to collective bargaining and unfair labor practices.