A Flight Attendant Was Called in for Questioning Following Complaints

question 34

Multiple Choice

A flight attendant was called in for questioning following complaints of unpleasant service on a long-distance flight. The HR manager never gave her an opportunity to explain that she had been on two long-distance flights back-to-back and, hence, had been exhausted on that particular flight. Seeing that he was not listening to her, the flight attendant folded her hands and leaned back in her chair. This action effectively closed their communication. The flight attendant's action can be classified in which category of kinesics?

• A) Regulator
• B) Illustrator
• C) Adaptor
• D) Haptic

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Definitions:

Schachter And Singer's

Referring to the Schachter-Singer theory of emotion, which suggests that emotions are determined by physiological arousal and cognitive labeling of the reason for this arousal.

Arousal

A state of physiological and psychological readiness or alertness, often in response to stimuli.

Context

The circumstances or setting surrounding an event, statement, or idea, which can significantly affect its meaning and understanding.

James-Lange Theory

A theory of emotion that suggests emotions are the result of physiological responses to external stimuli.