Anna's Team Was Facing Problems with Getting Support from the IT

question 20

Multiple Choice

Anna's team was facing problems with getting support from the IT team. Anna thought the problem might lie in her team's method of communication, so she tried various ways to solve the problem. During a regular happy hour get-together, Anna learned that another department was facing the same issues that her team was facing. She relayed this message to her team the following day. What function did Anna perform?

• A) Enhance morale
• B) Afford a method for resolving the conflict
• C) Facilitate problem solving
• D) Allow information sharing across different work groups

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Definitions:

Group Pressure

The influence exerted by a group that encourages conformity of behavior and belief.

Perception

The process by which individuals organize and interpret their sensory impressions to give meaning to their environment.

Asch

Solomon Asch, a psychologist known for his research on conformity and social pressure.

Attribution Theory

A psychological framework that explains how individuals deduce the causes of their own and others' behavior, emphasizing the role of thought processes.