Which of the Following Is the Proposed Solution for the Perception

question 36

Multiple Choice

Which of the following is the proposed solution for the perception gap?

• A)Ensure the right service processes and specify standards.
• B)Ensure that performance meets standards.
• C)Learn what customers expect.
• D)Tangibilize and communicate the service quality delivered.
• E)Ensure that communications promises are realistic.

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Definitions:

Product Sold

The specific item or service that has been purchased by a consumer from a business.

Salesperson Compensation

The payment or rewards given to sales staff, which may include salary, commissions, bonuses, and other incentives based on performance.

Customer Type

A classification of customers based on their needs, behaviors, demographics, or purchasing patterns.

Job Performed

Refers to the specific tasks and responsibilities carried out by an individual in their occupational role.