Typically the Cost of an Unhappy Customer Is Lower Than

question 11

True/False

Typically the cost of an unhappy customer is lower than the cost of service recovery.

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Definitions:

Object Permanence

The understanding that objects continue to exist even when they cannot be observed (seen, heard, touched, smelled, or sensed in any way).

Erikson

Refers to Erik Erikson, a developmental psychologist and psychoanalyst known for his theory on the psychological development of human beings, especially his eight stages of human development.

Integrity

The characteristic of being truthful and possessing firm ethical standards; integrity.

Plasticity

The brain's ability to change and adapt as a result of experience or injury.