List the Three External Gaps Between the Customer and the Organization

question 1

Essay

List the three external gaps between the customer and the organization.

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Definitions:

Role Playing

A method or technique where individuals act out or perform the part of characters in particular scenarios, often used in training or therapy.

Social Norms

Shared guidelines or expected behaviors within a society or group, influencing individuals' actions and decisions.

Norms

Established standards of behavior maintained by a society or group that guide individuals' actions and behaviors.

Cognitive Dissonance Theory

A psychological theory that suggests discomfort arises from holding conflicting beliefs, leading individuals to change their attitudes or beliefs to reduce the dissonance.