Which of the Following Is NOT One of the Elements

question 12

Multiple Choice

Which of the following is NOT one of the elements of effective service recovery?

• A)Do the job right the first time
• B)Seek alternative recompense strategies
• C)Identify service complaints
• D)Resolve complaints effectively
• E)Learn from the recovery experience

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Definitions:

Subsidizing Rent

A government policy of providing financial assistance to help cover the cost of rent for individuals or households.

Elastic

Describes how much the quantity demanded of a good responds to a change in the price of that good, with higher elasticity indicating a greater response.

Foreign Visitors

Individuals from other countries who travel to a country for various purposes such as tourism, business, or education.

Ticket Prices

The cost charged for admission to an event or a journey.