Which of the Following Is NOT a Key Component of a Service

question 27

Multiple Choice

Which of the following is NOT a key component of a service blueprint?

• A)Line of transference
• B)Line of interaction
• C)Line of visibility
• D)Backstage actions by customer contact personnel
• E)Front-stage actions by customer contact personnel

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Definitions:

Differentiation

Involves the process of becoming distinct or specialized in structure or function, often used in the context of cells in biology or elements within a system.

Migration

The movement of people or animals from one region or habitat to another, often seasonally or periodically.

Hierarchical System

A hierarchical system is an organized structure in which elements are ranked or classified based on levels of importance or authority, often depicted in a pyramid shape where each layer controls the one below.

Chain of Command

The chain of command is a hierarchical structure within an organization that outlines the authority and responsibility relationships amongst its members, ensuring clear lines of communication and decision-making.